Frequently Asked Questions

General FAQ

How do I get started?

All you need to do is call us at (805) 772-7466. We can pick a time that works best for you to take a tour of the club. You can become a member and get started the same day. Click here for more information about gym memberships and specials.

How often should I exercise?

Every individual is different. 2-3 times per week of cardio and resistance training is a good basic recipe for general health and fitness. Our professional staff will help set up a program that will help you attain your fitness goals. Click here for more information about our personal training staff.

What if I haven’t been exercising lately, how do I get started again?

One of our nationally certified personal trainers can help you get back into a good fitness routine. Getting encouragement from someone really helps, or joining an exercise group such as walking or running. When you become a FitnessWorks member, we set you up with one of our nationally certified personal trainers. During this initial gym training, they will familiarize you with our facility and how FitnessWorks can get you back on the path to health and wellness.

Will someone assist me with my workouts?

Every new member receives a complimentary gym orientation. Our personal training staff also offers packages for future sessions.

How long will it take to start to see results?

A big mistake some new members make is overdoing it in the beginning and then burning out before the results start to show. Depending on your goals and exercise regime, results may vary. With an optimum diet and workout program, it is possible to see results almost immediately.

Does it cost extra to use KidWorks Childcare?

The cost is $4.50 per child, per session. You can also buy a discounted package of 20 visits for $80.00. Click here for more information about KidWorks.

Can my child work out with me?

Our general policy is that a child of at least 12 years old can become a member as long as they work out with a parent.

Do you offer family memberships?

We do offer family memberships. With a family membership you can save on your enrollment and monthly rates. Call (805) 772-7466, ext. 208 for an appointment to tour the facility.

Are group exercise classes part of my membership?

Our club is ALL ACCESS which means our tremendous selection of group fitness classes is included in all of our memberships.

If I lose my membership card what do I do?

We will be happy to replace your first lost card. Just come to the front desk and we can take care of it. Subsequent cards can be replaced for $3.00.

How do I know if I need a personal trainer?

People hire personal trainers for many reasons. If there is anything stopping you from achieving your fitness goals whether it be lack of motivation, boredom, or anything else it might help to speak to a trainer. Every member could benefit from the guidance and motivation offered by a personal trainer. When you commit to a schedule with a personal trainer, you are much more committed to your overall health and wellness.

What if I have a question about my Billing?

ABC Financial, our billing company, can answer questions about billing, freezing and canceling your account. Their toll free number is (888) 827-9262. Also, any FitnessWorks staff can help direct your question to find a quick answer. Our Membership Department can be reached at (805) 772-7466, ext 208.

Membership freeze policy

Qualification: FitnessWorks will only freeze your membership if you are in good standing with all Enrollment Fees paid and current on your Monthly Dues and you qualify as follows: All membership types may be frozen for a minimum of 2 months and a maximum of 4 months. There is a $10/month charge. If you pay for your membership on a monthly installment, you may freeze your membership by calling ABC Financial membership services at (888) 827-9262. If you have paid for your membership in full, you must come into the club and fill out a freeze information slip and attach it to your membership freeze payment.

Can I cancel my membership before my contract is over?

Members understand that memberships are non-transferable, non-cancelable and non-refundable. Pro-rated refunds or pre-paid monthly dues or memberships are available only in the case of the member’s death, permanent disability, or permanent relocation more than 25 miles away. Enrollment Fees and Processing Fees are non-refundable.
In the event of the members, Death or Permanent Disability written verification of condition must be provided to the Club.

What happens if I move?

Should a member move their residence more than 25 miles from the club, payment may be suspended after a 30 day written notice is provided along with acceptable verification of permanent relocation. This will incur a $50.00 cancellation fee. This fee must be received in order to suspend the member’s agreement and payment obligations. If the member has prepaid in any amount, the amount shall be refunded on a pro-rata basis. The pro rata formula will be based on a month to month calculable membership fee in addition to the $50.00 cancellation fee.

Group Fitness FAQ

Do I need to bring water?

We remind you to bring water with you, so you stay hydrated. But if you forget, you can always pick up a bottle from our pro-shop, or use the drinking fountain in the gym. Please avoid bringing glass bottles to the gym.

What is FW’s policy on scents and odors?

Please arrive un-scented (without perfumes or strong deodorants) and wear clean work-out clothes as some are sensitive to odors.

What is appropriate footwear?

Please wear closed toe shoes for your safety.

What should I do when I try out a new class?

When trying a new group fitness class, please introduce yourself to the instructor so they can help you set up and ensure you have a positive experience (see first policy).

What if I have a question, comment, or concern for staff?

We love to hear feedback from our members (especially good, but even bad). Feel free to email us, leave a note in our customer comment log, or talk to a staff member. We want to make your workout pleasant. If you need help of any kind, please ask a staff member for assistance.

What classes do I need to sign up for?

Spinning and Ped ‘N Shred classes use sign-up lists to ensure equipment is available…Up to 3 days in advance ONLINE or 1 day in advance at the Front Desk.

How do I check in for classes?

  • Check in with Front Desk and get your “ticket” more than 5 minutes before class.
  • Leftover tickets will be given to waiting list members 5 minutes before class.
  • If you’re running late, give us a call and we’ll hold your ticket up to 5 minutes after class starts.
  • Please call and cancel if you signed up for a class that you no longer can attend.
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