(805) 772-7466

Frequently Asked Questions

How do I get started?

All you need to do is call us at (805) 772-7466. We can pick a time that works best for you to take a tour of the club and become a member the same day.

How often should I exercise?

Every individual is different, but two to three times per week of cardio and resistance training is a good basic recipe for general health and fitness. Our professional staff will help you set up a program to help you attain your fitness goals.

If I haven’t been exercising lately, how do I get started again?

One of our nationally certified personal trainers can help you get back into a good fitness routine. Getting encouragement from someone really helps, or joining an exercise group that walks or runs. When you become a FITNESSWORKS member, we can set you up with one of our nationally certified personal trainers. During this initial gym training, they will familiarize you with our facility and how we can help you get back on the path to health and wellness.

Will someone assist me with my workouts?

Every new member receives a complimentary introductory training. Our personal training staff also offers packages for future sessions.

How long will it take to start seeing results?

A big mistake some new members make is overdoing it in the beginning, only to burn out before the results start to show. Depending on your goals and exercise regimen, results may vary, but with an optimal diet and workout program, you can see results almost immediately.

Can my child work out with me?

Our general policy is that a child at least 12 years old can become a member, provided they work out with a parent.

Do you offer family memberships?

We do offer family memberships that let you save on your enrollment and monthly rates. Call (805) 772-7466, ext. 208, to schedule a tour of our facility.

Are group exercise classes part of my membership?

Our club is all-access, which means our extensive selection of group fitness classes is included in all membership packages. View our class schedule for more information.

If I lose my membership card, what do I do?

We will be happy to replace your lost card. Just come over to the front desk, and we can take care of it. Subsequent cards can be replaced for $3.00.

How do I know if I need a personal trainer?

People hire personal trainers for many reasons. If there is anything stopping you from achieving your fitness goals, whether it be a lack of motivation, boredom, or anything else, it might help to speak to a trainer. 
Every member could benefit from the guidance and motivation offered by a personal trainer. When you commit to a schedule with a personal trainer, you are much more committed to your overall health and wellness.

What if I have a question about my billing?

ABC Financial, our billing company, can answer questions about billing, freezing, and canceling your account. You can contact them at the toll-free number (888) 827-9262. Additionally, any of our staff can help direct your question to the correct party and get a quick answer. Our Membership Department can be reached at (805) 772-7466, ext 208.

What is the membership freeze policy?

We will not freeze your membership if you are in good standing, with all enrollment fees paid and your monthly dues current. All membership types may be frozen for a minimum of 2 months and a maximum of 4 months, with a $10/month charge.
If you pay for your membership on a monthly installment basis, you may freeze your membership by calling ABC Financial membership services at (888) 827-9262. If you have paid for your membership in full, you must come over to the club, fill out a freeze information slip, and attach this to your membership freeze payment.

Can I cancel my membership before my contract is over?

Memberships are non-transferable, non-cancelable, and non-refundable. Pro-rated refunds or prepaid monthly dues are available only in case of a member’s death, permanent disability, or permanent relocation of more than 25 miles away. Enrollment and processing fees are non-refundable. In the event of a member’s death or permanent disability, a written verification must be provided to the club.

What happens if I move?

Should a member move to a new residence more than 25 miles from the club, payment may be suspended upon 30 days' written notice, accompanied by acceptable verification of permanent relocation. However, this will incur a $50.00 cancellation fee, which must be paid to suspend the member’s agreement and payment obligations. If the member has prepaid any amount, it will be refunded on a pro rata basis. The pro rata formula will be based on a month-to-month calculable membership fee in addition to the $50.00 cancellation fee.

Group Fitness Class FAQs

Do I need to bring water?

We remind class attendees to bring water to stay hydrated. Bottled water can be picked up from our pro shop or from the drinking fountain in the gym. Please avoid bringing glass bottles to the gym.

What is your policy on scents and odors?

Please arrive unscented (without perfumes or strong deodorants) and wear clean workout clothes, as some are sensitive to odors.

What is the appropriate footwear?

Please wear closed-toe shoes for your safety.

What should I do when I try out a new class?

When trying a new group fitness class, please introduce yourself to the instructor so they can help you set up and ensure you have a positive experience (see first policy).

What if I have a question, comment, or concern about your staff?

We love to hear feedback from our members (especially good, but even bad). Feel free to email us, leave a note in our customer comment log, or talk to a staff member. We want to make your workout pleasant. If you need any help, please ask a staff member for assistance.